Privacy Policy

Effective Date: April 4th, 2025

Introduction

Emerald Projects DWC-LLC ("we," "our," or "us") is committed to safeguarding the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) of the United Arab Emirates and other applicable laws.

By accessing or using http://emerald-projects.com, you consent to the collection and processing of your personal data as described in this policy. If you do not agree with these terms, please discontinue your use of our website.

This Privacy Policy applies solely to website use and does not govern any services we provide, which are subject to separate agreements.

Information We Collect

We may collect the following categories of personal data:

  • Personal Identification Information: Full name, email address, telephone number, mailing address.
  • Technical Data: Internet Protocol (IP) address, browser type, operating system, device type and identifiers.
  • Usage Data: Pages viewed, time spent on our site, navigation paths, and clickstream information.
  • Communication Data: Details of correspondence or enquiries made through our website or customer service.

We do not collect sensitive personal data unless explicitly provided with your consent.

How We Collect Your Information

We obtain personal data through the following means:

  • Direct Interactions: When you complete forms, subscribe to our services, make an enquiry, or otherwise communicate with us.
  • Automated Technologies: Through the use of cookies and other tracking technologies when you browse our website.
  • Third Parties or Publicly Available Sources: Including social media platforms, analytics providers, and public databases.

Purposes for Processing Your Personal Data

We may use your personal data to:

  • Deliver and manage services requested by you.
  • Personalise your experience on our website and tailor content accordingly.
  • Communicate with you, including promotional communications, where lawful and consented.
  • Monitor, analyse, and improve the performance and content of our website and services.
  • Comply with legal and regulatory obligations.
  • Prevent fraud and ensure the security of our systems.

Lawful Basis for Processing

We will only process your personal data where a lawful basis exists, including:

  • Your consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Our legitimate interests, provided these do not override your rights and freedoms.

Cross-Border Data Transfers

Your personal data may be transferred to, stored in, or accessed from countries outside the UAE. Where we transfer your information internationally, we implement safeguards in line with PDPL requirements to ensure its continued protection.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or contractual obligations. After this period, data is securely deleted or anonymised.

Data Security

We employ appropriate technical and organisational measures to secure your personal data, including:

  • Encryption protocols (e.g., SSL).
  • Access controls and authentication.
  • Regular internal security audits and assessments.
  • Incident response plans for data breaches.

    • Your Rights Under PDPL

    You are entitled to the following rights under UAE PDPL:

    • Access: Request access to your personal data.
    • Rectification: Request correction of inaccurate or incomplete data.
    • Erasure: Request deletion of your personal data.
    • Objection and Restriction: Object to or request restriction of certain processing activities.
    • Withdraw Consent: Withdraw consent at any time, where processing is based on consent.

    To exercise your rights, please contact us using the details provided below.

    Cookies and Tracking Technologies

    Our website uses cookies and similar technologies to enhance user experience and analyse website usage. You may manage cookie preferences through your browser settings. For more information, refer to our separate Cookie Policy.

    Changes to This Privacy Policy

    We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review the policy regularly to stay informed.

    Contact Information

    For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

    • Company Name: Emerald Projects DWC-LLC
    • Address: Business Center Logistics City, Dubai Aviation City, Building A3, 3rd floor, office OSD65-084, P.O. Box: 390667, Dubai, UAE
    • Email: contact@emerald-projects.com
    • Registration Number: 10647